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Frequently Asked Questions about Cloud Nine Marshmallows

How long will they take to arrive?
If you are in the UK, we aim to get them to you within four days.

Can I order in advance?

Yes, they are best eaten fresh, and are at they best for two to four weeks, depending on the flavour, so if you would like them to arrive later, please specify your date on the cart page.

What are your shipping costs?

If you order five packets or more, or a total of £30 or over, shipping is free within the UK. Otherwise, it costs £3.30 including packaging to send a nice white box full of Cloud Nines First Class by Royal Mail.

Do you ship outside the UK?

Not any more, sadly, as the EU customs process takes too long.

Will any information about the price of Cloud Nine Marshmallows be included with the order?

Only if the order is being sent to the customer. If you are sending it to a different address as a gift, we will include a receipt with no price on it.

How many does each 100g packet contain?

About 10 inch-cubed marshmallows

How can I pay?

You can select Paypal Express, which accepts Visa, Mastercard and American Express debit cards, as well as Paypal. Otherwise the credit card option also accepts the above debit cards.

Do they contain dairy products?
No, apart from the Lemon Meringue and those containing chocolate.

Do they contain fat?
No, apart from the Lemon Meringue and those containing chocolate. 

Are they suitable for vegetarians?
No, they contain beef-derived gelatine.

Are they suitable for coeliacs?
Yes, all the flavours are free of gluten.

What is the best way to keep them fresh?
Keep them sealed and out of direct sunlight.

How long will they last?
The Double Raspberry, Pistachio and White Chocolate and Lemon Meringue flavours last two to three weeks, while the others last a month. In our cool storage, they can last up to two months. 

Can they be frozen?



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